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Privacy & Data
Protection Policy

Introduction

Welcome to Laive Technologies Ltd’s Privacy and Data Protection Policy (“Privacy Policy”).

At Laive Technologies Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all other mandatory laws and regulations of the United Kingdom.

 

This Privacy Policy explains how we collect, process, and protect your data. It informs our customers, industry experts, market leaders, employees, and any other stakeholders about their privacy rights and the safeguards we implement to protect Personal Data.

1. Important Information and Who We Are

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Laive Technologies Ltd operates a platform providing AI-driven services, including real-time conversational GenAI solutions, a marketplace for professional interactions, and tools for personal and professional development. This policy applies to all individuals interacting with our services, including:

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  • Customers: Users who engage with our platform to access services and products.

  • Industry Experts and Market Leaders: Professionals offering insights, services, or coaching through our platform.

  • Employees and Affiliates: Individuals working for or with Laive Technologies Ltd.

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This Privacy Policy applies to all Personal Data processed by Laive Technologies Ltd. If you have questions about your data or this policy, you can contact us at info@laive-technologies.com or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2. Your Data Controller

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Laive Technologies Ltd acts as the Data Controller for all Personal Data collected. Although not required by GDPR, we are committed to high standards of privacy and data protection. Any inquiries about your data can be sent to info@laive-technologies.com.

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If you have concerns about your data rights, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we encourage you to contact us first to address your concerns.

3. Types of Data We Collect

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“Personal Data” refers to any information that identifies an individual. We collect, use, store, and transfer the following types of Personal Data:

  • Contact Data: Includes names, phone numbers, email addresses, and postal addresses.

  • Professional Data: Includes expertise, industry affiliation, credentials, and profiles of industry experts or market leaders.

  • Marketing and Communications Data: Preferences for receiving marketing communications.

  • Usage Data: Information about interactions with our website, products, and services.

  • Customer Support Data: Feedback, survey responses, and queries.

We do not collect Special Categories of Personal Data (e.g., health, ethnicity, or biometric data) unless explicitly required and consented to.

4. Legal Basis for Collecting and Processing Data

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We process your data under the following legal bases:

  • Consent: When you opt into specific services or marketing communications.

  • Contractual Obligations: To provide services or fulfill contractual commitments.

  • Legal Compliance: To meet regulatory or legal obligations.

  • Legitimate Interests: To enhance our services, improve user experiences, or secure our platform without infringing on your fundamental rights.

5. How We Use Your Personal Data

 

Data Usage:

We use Personal Data to:

  • Facilitate interactions between customers and professionals (e.g., industry experts, market leaders).

  • Deliver personalized AI-powered insights and services.

  • Improve platform functionality and user experience.

  • Notify you of updates, promotions, and content relevant to your preferences.

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Marketing Communications:

You will receive marketing materials only if you have opted in. You can unsubscribe at any time by following the instructions in our emails or contacting info@laive-technologies.com.

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Change of Purpose:

We will only use your data for the purposes for which it was collected unless a new purpose is compatible with the original intent.

6. Your Rights

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You have the following rights under data protection laws:

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  • Right to be informed: Know how we process your data.

  • Right of access: Request details of your Personal Data.

  • Right to rectification: Correct incomplete or inaccurate data.

  • Right to erasure: Request deletion of your data under certain conditions.

  • Right to object: Object to processing for direct marketing or other legitimate interest purposes.

  • Right to restrict processing: Limit how your data is used in specific situations.

  • Right to data portability: Receive your data in a machine-readable format.

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To exercise these rights, contact us at info@laive-technologies.com. We will respond within one month unless the request is complex.

7. How We Protect Your Data

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We implement robust measures to secure your data:

  • Limited access: Only authorized personnel can access your data.

  • Data encryption: Secure storage of sensitive information.

  • Regular audits: Ongoing checks to ensure compliance with privacy laws.

While we strive to ensure security, no data transmission over the internet is completely secure. Any transmission is at your own risk.

8. Sharing Your Data with Third Parties

We may share your data:

  • With partners or subcontractors for service delivery while ensuring appropriate confidentiality agreements are in place.

  • In the event of a business sale or acquisition, where your data may transfer to the acquiring entity.

  • To comply with legal obligations or enforce our terms.

9. Data Retention

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We retain your Personal Data only as long as necessary for:

  • Providing services.

  • Complying with legal obligations.

  • Resolving disputes or defending legal claims.

Data retention periods may extend in cases of anticipated litigation or regulatory requirements.

10. International Data Transfers

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Your data may be transferred to and processed outside the UK in compliance with GDPR requirements. We ensure such transfers are safeguarded through legal mechanisms, such as Standard Contractual Clauses (SCCs).

11. Age Restrictions

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Our platform is intended for users aged 18 or older. If we learn that we have collected data from individuals under this age without verified consent, we will delete such data promptly.

12. Changes to the Privacy Policy

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We regularly update this Privacy Policy to reflect changes in regulations or our practices. Continued use of our platform constitutes acceptance of the latest terms.

 

The current version is dated 16 January 2025.

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Contact Us

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If you have questions or concerns about this Privacy Policy or your data rights, please contact:

Laive Technologies Ltd.
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom

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